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Completely Revised! Finding and keeping qualified staff is an administrator's key responsibility in ensuring quality care. This idea-packed resource offers over 200 pages of real-world articles authored by recognized experts on recruitment, policy and procedure development, orientation, training, motivation, supervision, and overcoming challenging situations. An indispensable tool for helping you confront staff issues on a daily basis with authority and wisdom.

Table of Contents

The Paradoxes of Leadership
by Bonnie and Roger Neugebauer (March 1998)


Chapter 1 - Recruiting and Selecting Staff

Caregivers of Quality
by Sally Cartwright (March 1998)

Hiring for Professional, Creative Imagination
by Ian Broinowski (January 2005)

Assessing Your Center to Create a Diverse Staff
by Katherine S. Kolozak (January 2004)

Out of Site But Not Out of Mind/span>
by Bruce Cunningham and Bernie Dorsey (March 2004)

Guidelines for Effective Staff Selection
by Carl C. Staley, Jr., Edna Runnels Ranck, Joe Perreault, and Roger Neugebauer (January 1986)

An Experiential Approach to Staff Selection
by Merle W. Leak (July 1982)

Selection Interviews: Avoiding the Pitfalls
by Roger Neugebauer (January 1982)

Observing Teaching Candidates in Action
by Roger Neugebauer (September 1982)


Chapter 2 - Developing Policies and Procedures

An Ounce of Prevention: How to Write an Employee Handbook
by Joe Perreault and Roger Neugebauer (January 1988)

Developing Your Employee Handbook: Leave Policies
by Joe Perreault and Roger Neugebauer (March 1988)

Developing the Employee Handbook: Greivance Procedures
by Joe Perreault and Roger Neugebauer (April 1989)

Is Your Salary Schedule Up to Speed
by Roger Neugebauer (March 1994)

Designing a Job Classification and Wage Scale System
by Mary Ann Anthony (January 2001)

Find, Attract, and Retain Workers With Affordable Benefits
by Mark E. Battersby (January 2005)


Chapter 3 - Orienting and Training Staff

Right From the Start: Changing Our Approach to Staff Orientation
by Margie Carter (September 2001)

Motivating Adults to Learn
by Karen Miller (January 2002)

Insights into Teacher Development
Patricia Scallan Berl (January 2004)

Tolerance or Transformation: What's Out Training Goal
by Margie Carter (may 2004)

How to Stimulate Creativity in Your Staff
by Roger Neugebauer (January 1981)

Helping Teachers Grow: Confronting Inappropriate Teaching Behavior
by Kay Albrecht (August 1989)

Planning Staff Meetings
by Margie Carter (March 2002)


Chapter 4 - Motivating and Supervising Staff

12 Reasons People Love to Work for You
by Roger Neugebauer (January 1991)

What Do Teachers Need Most From Their Directors?
by Margie Carter (November 2000)

You Say Staff Deserve Respect? Energize Your Words With Action!
by Karen Stephens (January 1998)

Why Do They Stay?
by Susan Catapano (November 2001)

Guidelines for Effective Use of Feedback
by Roger Neugebauer

Managing From Afar: Out of Site, But Not Out of Mind
by Sarah and Robert Boschi, Richard McCool, Sue Portnoy, and Arlein and Edwin DeGroot (March 1986)

Helping Employees Cope With Change
by by Lorraine Schrag, Elyssa Nelson, and Tedi Siminowski (September 1985)


Chapter 5 - Overcoming Challenging Situations

Moving Staff Through Difficult Issues
by Margie Carter and Anna Pelo (July 2002)

When Friction Flares - Dealing With Staff Conflict
by Roger Neugebauer (February 1989)

Training and Supporting Caregivers Who Speak a Language Different From Those in Their Community
by Joan Matsalia and Paula Bowie (September 2003)

Substitutes - We're the Real Thing!
by Bonnie Neugebauer (November 1991)

Countering Center Gossip
by Margaret Leitch Copeland and Holly Elisa Bruno (March 2001)

Overcoming the Fear of Firing - Ideas from 30 Directors
(March 1981)

Healing Staff After a Termination
by Diana S. Khanagov (November 1999)


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